Restaurant | Bar | Gaming

Responsible Service of Alcohol Policy

Fisherman’s Wharf Tavern and its entire staff have a responsibility to ensure that liquor is sold and supplied to patrons in a responsible manner.

All staff should be aware of what is expected of them in regards to the laws and the service of alcohol to patrons of the venue, as staff can be held liable for offences committed.

It is an offence to:

  • Sell liquor to;
  • Supply liquor to; or
  • Allow liquor to be supplied to or consumed by:

A PERSON WHO IS UNDER 18 YEARS OF AGE; or WHO IS UNDULY INTOXICATED OR DISORDERLY

There are heavy penalties for committing these offences:
Licensees or Approved Managers are liable for a maximum fine of $50,000.00
Staff of licensed premises or any other person breaching these provisions is liable for a maximum fine of $8,000.00

MINORS

Staff should make sure prior to serving a patron, or allowing a patron to enter the premises, that the person is 18 years of age or older. If there is any doubt, you must request identification.

The only times when a minor is allowed on licensed premises are if the minor:

  • Lives on the premises
  • Is an employee, or receiving work experience or training
  • Is attending a function e.g. wedding
  • Is eating a meal on the premises
  • Is accompanied by a responsible adult

RESPONSIBLE ADULT

A responsible adult in relation to a minor is the parent, stepparent, guardian or an adult who has parental rights and responsibilities in relation to the minor whilst the minor is on licensed premises or in a public place.

ACCEPTABLE PROOF OF AGE

Only three forms of identification are acceptable as proof of age. These are:

  • Photographic driver's licence
  • A proof of age card issued by a Government Department or approved entity (e.g. car 18+, key pass)
  • An Australian or foreign passport
  • “Key pass” from Victoria is the only approved non-Government issued proof of age card.

The Australian I.D Checking Guide, published by the Liquor Licensing Division, details the actual cards and licenses issued by each State and Territory.

If staff believe that a document being presented is false, defaced or in the possession of a person who is not the owner of the I.D then the document should be confiscated and forwarded to the Liquor Licensing Division.

INTOXICATED PERSONS

The Queensland Liquor Act 1992 s4 defines ‘Unduly Intoxicated’ as:

“ A state of being in which a person’s mental and physical faculties are impaired because of consumption of liquor so as to diminish the person’s ability to think and act in a way which an ordinary prudent person in full possession of his or her facilities, and using reasonable care, would act in like circumstances.”

Staff should use commonsense in determining whether a person is unduly intoxicated.

There are several signs, which, in combination, may indicate that a person has had too much to drink. These signs include:

  • Mood changes
  • Slurring or mistakes in speech
  • Raised speaking voice
  • Clumsiness, fumbling with change
  • Loss of balance or coordination, swaying or staggering
  • Confusion, lack or ability to hear or respond

Note:
Licensees, Approved Managers and staff DO NOT COMMIT an offence if an intoxicated person is on their premises, although the intoxicated person does.
Licensees, Approved Managers and staff DO COMMIT an offence if they sell or supply liquor to unduly intoxicated or disorderly patrons.

REFUSAL OF SERVICE

Service is refused to patrons for the following reasons:

  • Safety of the patron 
  • Safety of others
  • Provisions of the Liquor Act (e.g. if the person is a minor or unduly intoxicated or disorderly)
  • Civil liability

Note:
Staff of licensed premises MAY refuse service to patrons at any time (e.g. patrons not meeting management’s dress regulations)
Staff MUST refuse service to patrons who are minors or unduly intoxicated or disorderly.

When refusing service to a patron:

  • Use tact – politely inform the patron you will not serve them any more alcohol. Do not speak to the patron in the front of other patrons.
  • Repeat firmly, that by law they cannot be served another drink. You may offer a non-alcoholic drink or suggest that they order something to eat.
  • Notify the Approved Manager, Security and other bar staff that you have refused service to the patron.
  • If considered necessary, Management may impose a short-term ban.
  • Staff should be sure of their reasons for refusal of service, which should not be based on race, sex, etc. The patron has a right to take the matter to the Human Rights or Equal Opportunity Commission if they feel they have been the victim of discrimination.

It should be a Management decision as to whether or not patrons are refused admittance at the entrance to the premises, although assessment by door staff of a patron’s state of intoxication can avoid transferring the problem to staff inside the premises.


Responsible Service of Gaming Policy


SPIRIT OF THE CODE

Fisherman’s Wharf Tavern will abide by all elements of the Responsible Gaming Policy and up hold its commitment to provide a Responsible Gaming Environment.

GAMING LEGISLATION

Management and staff will be familiar with, and have a duty to abide by all aspects of the relevant legislation.

MACHINE PERFORMANCE

Gaming machines will be maintained in premium condition for customer’s enjoyment. Unplayable machines will be clearly marked as so.

Return to player – Total aggregate winnings to players must be in accordance with the gaming machine act.

CUSTOMER SATISFACTION AND PROTECTION

Minors: Minors are not permitted to play gaming machines, or be in gaming areas.

Intoxicated Customers: Customers showing signs of intoxication will be prevented from playing gaming machines and may be lawfully removed from the premises. The venue will abide by Responsible Service of Alcohol Policy as issued by the Liquor Licensing Division.

Self Exclusion: Gaming staff will co-operate with any person seeking to bar themselves from the gaming room and will provide the customer a copy of the Deed of Self Exclusion to complete after discussing the implications for customer. If the customer does self-exclude, staff will actively seek to exclude this person from the gaming room.

Excessive Gambling: Recognizing that some customers may have difficulty controlling their personal level of expenditure on gaming and particularly gaming machines, management personnel where appropriate will advise them and their families of options relating to counseling and advisory services from appropriate support agencies.

Barring a Patron: It is a requirement under the Gaming Machine Act of 1991 for licensees to prohibit certain persons from gaming.

GAMING ENVIRONMENT

Cash: Access to cash throughout ATM machines is restricted to savings and cheque accounts only. The Venue will not locate ATMs in designated gaming areas. A maximum cash limit of $500 for payouts applies and reflects the agreed maximum amount approved by the Queensland Office of Gaming Regulation for the venue. Payouts required over this approved maximum cash amount will be paid by cheque.

Cheques: Will not be cashed in designated gaming areas. The venue will not cash gaming win cheques within 24 hours of issue.

Credit: The Provision of credit to gamble is illegal, and will not be extended under any circumstances.

Signage: Sign will be displayed predominately to advise customers of the limits to cash access, cheque cashing, non-credit facilities. Signs will also display warnings to minors, the venues gaming license and this responsible Gaming Practice Code. In addition, unplayable machines will be marked; in house jackpot levels will be clearly displayed, as will machine denomination.

Information on self help agencies and warnings to patrons not to gamble beyond their means will be on display. The venue will display signage outlining contact details for local support agencies.

Clocks: A clock will be placed within designated gaming areas.

LOCAL COMMUNITY SUPPORT / EDUCATION

Local community associations supported and benefiting from the venues gaming revenue will be appropriately displayed.

Direct support agencies and information relating to these and other self help services will be displayed and brochures on responsible gamin made available to customers and their guests.

Community Education: The industry will participate in and provide community education programs on responsible gambling.

ADVERTISING AND PROMOTION

All advertising, signage and promotions will reflect customers and community attitudes and standards prevailing and abide by the spirit of the advertising and promotions code of ethics. The venue will not aggressively promote gaming machines in its general advertising and will not undertake false, misleading or deceptive advertising, particularly in relation to winning.

Player loyalty promotions will not be abused to the detriment of the player or breach their desire for their gaming activities to remain confidential and private.

SOCIAL RESPONSIBILITY

The code of practice and its application demonstrates the venues social responsibility and commitment to customers and other patrons, their families and the wider community.

COMPLAINTS OR CONCERNS

Should a patron, customer or their guest have a question or concern, they should contact management who has an obligation to assist to their best discretion in the matter concerned. Should this matter not be resolved to the patron’s satisfaction, they should contact the Queensland Office of Gaming Regulation in Brisbane.